Privacy Policy
Nelly Brown Consulting Inc. ("NBC," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at nellybrownconsulting.com or engage with our services.
By using our website or services, you agree to the practices described in this Policy. If you do not agree, please discontinue use of our site.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number when you book a Discovery Call or complete a contact form
- Responses to the Systems Readiness Assessment
- Business information you share during consultations or intake forms
- Communications you send us via email or our website
We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs, through standard analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Schedule and conduct Discovery Calls and consulting engagements
- Deliver assessment results and recommended next steps
- Send confirmation, reminder, and follow-up communications related to your inquiry or booking
- Send occasional updates about NBC services, insights, or relevant content — you may unsubscribe at any time
- Improve our website, services, and communications
- Comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. How We Share Your Information
We may share your information with trusted service providers who assist us in operating our business, including our CRM platform (GoHighLevel / Mastermind), calendar and scheduling tools, and email delivery services. These providers are contractually obligated to protect your data and may not use it for independent purposes.
We may also disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of NBC or others.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.
5. Your Rights (PIPEDA & Canadian Privacy Law)
As a Canadian business, NBC complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for non-essential communications at any time
- Request deletion of your personal data, subject to legal obligations
To exercise any of these rights, contact us at [email protected].
6. Cookies & Analytics
Our website may use cookies and similar tracking technologies to improve your experience and analyze site usage. You can control cookie settings through your browser. Disabling cookies may affect certain functionality of the site.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
8. Security
We implement reasonable administrative and technical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Nelly Brown Consulting Inc.
Barrie, Ontario, Canada
[email protected]